As part of our thirst to improve the interpersonal skills of change makers we are often asked how to deal more effectively with difficult people and in difficult situations. How do you deal with the;
Heckler who interrupts during a major presentation
Manager who over-talks on every occasion and fails to listen
Employee who does not want to sit through an assessment
Boss who puts task before people
Team Leader who fails to deliver objective, timely and equitable appraisals
Cynic who rejects any commitment to change when attending a training event
Senior managers who over evaluate and get stuck in the detail
Colleagues who fail to share responsibility for a joint project
Direct Reports who conform only sufficiently to avoid dismissal
Staff who think the business owes them a living
Long server who equates attendance and length of employment with advancement up the business
There are literally thousands of situations which require managers and team leader at all levels to deal effectively with the problem employee and it is not so easy without tuition, support, practice and a set of trusted techniques that work. Add to this a powerful and energetic workshop experience and you have “Establishing Rapport and Winning over Difficult People” – a highly interactive two day Workshop which can be specially designed for your circumstances and contexts.
How does it work? We visit with you to establish the key issues you would like to address. Maybe it is an issue related to “change management” or “post merger or acquisition” problems where there is difficulty in getting the new business to settle down into a running format. There may be a requirement to change the culture of the organisation to become widely customer focused, both internally and externally and to get into the 21st Century. it could be that staff need a complete overhaul in “performance management”, giving and receiving feedback. Whatever the context, we can help support you in this most difficult area and most difficult time
Benefits of the Workshop
All participants take an active role in a highly interactive Workshop and leave at the end of the session being able to:
Assess “bad behaviour” in any of its formats
Develop strategies for dealing with bad behaviour
Assess core symptoms
Walk in the boots of those awkward people and see the world from their perspective
Prepare and deliver bad news
Apply questioning techniques to explore why people will not co-operate
Listen to the concerns of others and develop “scenario switching”
Apply reframing techniques to get others to think differently
Examine selling strategies and how they work
Differentiate passive from active resistance to change – learn to move people along their change curve
Explore and counter the core defence mechanisms that people employ to avoid doing what you want them to do
Work in role play exercises to improve personal performance
Read “bad behaviour” before receiving it
Develop techniques to counter the negative before it hits
Learn to read and manage their boss
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